These are unedited drafts, written for made-up reviews using a family pizzeria's settings. The business name (Maple Street Pizza) and the phone number are fictional.
★★★★★ Happy regular
“We took the kids for family night and it did not disappoint. Crust was blistered and chewy, pepperoni was perfect, and the guy at the counter remembered our usual. Easily our favorite spot in the neighborhood.”
Drafted reply
Thank you, Priya. We're glad the blistered chewy crust and that perfect pepperoni hit the spot for family night. It means a lot that our guy remembered your usual order. See you next time. — Maple Street Pizza
What happened: Sent to the owner to approve.
★★★☆☆ Mixed review
“Pizza itself was solid — crust had a nice chew and the pepperoni wasnt greasy. Only real miss was the wait. We ordered takeout and it sat maybe 15 minutes past the time they gave us, so the slices were lukewarm by the time we got home. Staff was friendly though, family place vibe. Would go back on a slower night.”
Drafted reply
Thanks for the kind words on the crust and pepperoni, Priya. We're sorry the takeout ran about 15 minutes late and arrived lukewarm. We'd like to hear more, so please call 555-010-0123 or come in and ask for the manager. See you next time. — Maple Street Pizza
What happened: Sent to the owner to approve.
★★☆☆☆ Refund demand
“Ordered a large pepperoni for the kids and it showed up lukewarm with a soggy middle and barely any cheese. We called and the guy on the phone basically shrugged it off. Not spending $28 on that again — I want a refund or a free replacement pizza.”
Drafted reply
We're sorry to hear your large pepperoni arrived lukewarm with a soggy middle and little cheese. We're also sorry the phone call felt dismissive. Please call 555-010-0123 or come in and ask for the manager so we can hear more and look into it. — Maple Street Pizza
What happened: The owner was alerted. No refund or free meal was offered.
★☆☆☆☆ Health complaint
“Took the kids here after soccer and we all ended up sick. Pizza tasted fine at the table, then around 2am my son was throwing up and I had the worst stomach cramps. Spent the next day miserable. Really bummed, it seemed like a nice little family spot.”
Drafted reply
We're sorry to hear your family got so sick after eating here, and that it ruined the next day for you and your son. We take this very seriously. Please call us at 555-010-0123 or come in and ask for the manager so we can hear more and look into it. — Maple Street Pizza
What happened: Set aside. The owner was alerted by text and email right away. Nothing posts without the owner.